Our Services during Covid-19

Our Malton branch is open Monday- Saturday during normal opening times.

Our Out of Hours cover at York Emergency Vets remains open 24 hours a day, 7 days a week. 


Client Health

If you or someone in your household has COVID-19 symptoms or if you are waiting for a test result or have to self-isolate, then please do not attend the practice. Don’t worry – We will find ways that we can assist you and your pet remotely.

  •  We want to keep you safe. Therefore at the moment, we are asking you to stay outside and not enter the practice. This means that social distancing can be maintained.
  • We will wear face coverings when we come out to speak to you and collect your pet in order to reduce the risk to you. We would be very grateful if you would wear a face-covering too.
  • We are trying to reduce the trips you need to make to the practice, so if you are coming to the practice for any reason and you need flea and worm treatment, or other medication let us know and we can get this ready for you.
  • Please let us know if you or someone you live with is vulnerable or shielding and we will do what we can to help support you remotely.
  • If you do have to enter the practice, in an emergency, it is very important to maintain social distancing and use the hand sanitiser provided. Please wear a face covering if possible.


  • Consultations are by appointment only so please call us first to arrange this.
  • We can offer vet telephone consultations in order to help remotely where appropriate. Please be aware that these consultations are chargeable.
  • We have cover in place 24 hours a day 7 days a week for all urgent and emergency cases.

Visiting a Branch

  • Consultations are by appointment only so please call us first to arrange this.
  • On arrival to the car park, please telephone us to say you are here.
  • One of the team will come out when it is your turn.
  • Please place the pet carrier a few steps away and then step back so that the team member can move forward and pick it up.
  • We will use our own leads to bring dogs in so that we do not handle your lead. Small dogs and puppies should be brought in pet carriers if possible.
  • The vet will do a full examination of your pet inside the practice
  • The vet will then call you to discuss the findings over the phone or via a safe distance in the car park.
  • Payments are to be made over the phone by card or by BACS transfer only. No cash will be accepted.


  • Please ensure you have placed an order for pet medications at least 2 days before your prescription is due to run out.
  • We can post medications to you if requested (chargeable)
  • Medication checks still need to be conducted every 4 months. However, these can be done via a vet telephone consultation where appropriate. This means that we can ensure that all is okay with your pet, without putting you at risk by coming to the practice. If your pet needs to come to the practice for this check-up then this can also be arranged.
  • Dispensing medications over the telephone is not normally permitted, however the Royal College of Veterinary Surgeons has temporarily relaxed this rule in order to allow us to help manage cases remotely in light of COVID-19. A vet has to do a risk assessment for each patient prior to dispensing medications remotely. Please call us if you would like to arrange a vet telephone consultation to discuss remotely prescribing medications.